Terms & Conditions

Article 3. Payment

3.1. Payment will be made before the air ticket is confirmed. After payment is made, the air ticket will be confirmed. If full payment has not been made, no booking will take place and the price may change. Also, no booking has taken place and the proposed air ticket may no longer be available.

Article 4. Price change

4.1. The air ticket price is subject to change if not confirmed immediately. This may happen due to fuel costs, charges, price surcharges, taxes and exchange rates, among others.

Article 5. Personal data

5.1. The customer is responsible for providing a travel document that is valid for at least six months and on which the personal details are correct. If the customer travels with an invalid travel document, HT cannot be held liable for this. HT will prepare an airline ticket based on the details provided on the travel document.

5.2. Therefore, HT asks the customer to check the travel document and ticket carefully for the correctness of these. The details on the air ticket should match the personal details on the travel document. Changing tickets will result in HT charging a fee for this.

Article 6. Modification of flight ticket by customer

6.1. Changing an airline ticket is possible up to 24 hours before departure. HT may charge a fee for changes.

6.2. If a change needs to be made within 24 hours before departure, HT may charge an additional fee for this.

Article 7. Cancellation

7.1. Cancelling an airline ticket is possible up to 24 hours before departure. The costs for this differ per airline. The cost of cancellation is borne entirely by the customer. HT bears no responsibility or liability whatsoever in this regard. If the flight ticket is cancelled, a fee will be charged for the services provided by HT.

7.2. It may be that an airline does not have a cancellation policy and with this the air ticket cannot be cancelled. If this is the case, HT will mention this to the customer before confirming the booking.

Article 8. Changes and/or cancellations by airline

8.1. HT cannot be held liable for changes and cancellations of flights made by third parties. Any third party does not belong to HT. In case of ticket cancellation, HT will always charge a fee for its services rendered.

Article 9. IATA

9.1. HT is a member of IATA. This means HT books flight tickets directly with the airline and there is no middleman.

Article 10. Travel

10.1. HT is neither responsible nor liable for complications/problems experienced by the customer during his or her journey. If a problem arises before the customer is checked in or during check-in at the airport, HT may work with the customer to find a suitable solution or solve the problem to the extent HT can.

10.2. After the customer's check-in is completed, HT is neither responsible nor liable for the customer's booking.

Article 11. Travel document and visa

11.1. The customer himself/herself is responsible for providing a travel document that is valid for at least six months and on which the personal details are correct. In addition, the customer is responsible for possessing a valid visa (if necessary), unless it has been agreed with HT that they will also take care of the visa.

11.2. If HT takes care of the visa, HT will charge a fee. The customer is responsible for researching the applicable visa requirements of the country the customer is traveling to.

Article 12. Non-compliance with payment obligation by customer

12.1. This article applies to agreements where HT has purchased the air ticket for the customer, but payment has not yet been made by the customer.

12.2. If it is found by HT that the customer is in default, HT will notify the customer by registered letter. Section 6:82 of the Dutch Civil Code shall apply in this case. The period to be observed for the notice of default is seven days.

12.3. If, even after a second notice of default, the customer does not fulfil its payment obligation, HT may terminate the agreement between it and the customer. Sections 6:265 to 279 of the Dutch Civil Code shall apply in this case.

12.4. If the agreement is cancelled due to the customer's non-fulfilment of the payment obligation as referred to in article 12.3, the air ticket will be cancelled with the airline where it was purchased. The cancellation fee for the air ticket will be charged to the customer. HT will also charge a fee for the services provided by it.

Article 13. Dutch law

13.1. Agreements of HT and these general terms and conditions are governed by Dutch law.

Article 14. Applicability

14.1. HT's general terms and conditions apply to every offer, reservation, agreement and booking between HT and the customer. They also apply to all third parties with whom HT concludes agreements or orders flight tickets for the customer.

14.2. Applicable law is that which was valid on Friday 26 August 2022.

Article 15. Personal data

15.1. To make a booking, HT requests personal information. HT uses the personal data it receives solely to provide the service or deliver the relevant travel product. HT will never provide personal data to individuals or companies for commercial exploitation without the customer's explicit consent.

Article 16. Disputes

16.1. If disputes occur between HT and the customer in which these general terms and conditions apply, both parties are obliged to resolve the dispute among themselves. If this is not possible, the court in Rotterdam shall have jurisdiction to hear the case.